.communication-shell{display:grid;grid-template-columns:minmax(300px,380px) minmax(0,1fr);gap:18px;align-items:start}.conversation-sidebar,.conversation-main{padding:0;overflow:hidden}.conversation-search{display:flex;gap:8px;padding:16px;border-bottom:1px solid var(--border,#dce6ed)}.conversation-search input{min-width:0;flex:1}.conversation-filters{display:flex;gap:8px;padding:12px 16px;border-bottom:1px solid var(--border,#dce6ed)}.conversation-filters a{padding:8px 12px;border-radius:999px;text-decoration:none}.conversation-filters a.active{background:#143f5c;color:#fff}.conversation-list{max-height:720px;overflow:auto}.conversation-card{display:block;padding:16px;border-bottom:1px solid #e3ebf0;text-decoration:none;color:inherit}.conversation-card:hover,.conversation-card.active{background:#eef6fa}.conversation-card.active{box-shadow:inset 4px 0 #1e6b91}.conversation-card-top{display:flex;gap:10px;justify-content:space-between;align-items:flex-start}.conversation-card p{margin:8px 0 0;color:#607487;font-size:.92rem}.conversation-card small{color:#718596}.conversation-main{min-height:560px}.communication-welcome{display:grid;place-content:center;text-align:center;min-height:560px;padding:32px}.conversation-header{display:flex;justify-content:space-between;gap:20px;padding:22px;border-bottom:1px solid #dce6ed}.conversation-header h2{margin:5px 0}.ticket-reference{font-size:.82rem;font-weight:800;letter-spacing:.06em;color:#1e6b91}.conversation-meta{display:flex;gap:8px;align-items:flex-start;flex-wrap:wrap}.status,.priority{display:inline-flex;padding:5px 9px;border-radius:999px;font-size:.78rem;font-weight:700;white-space:nowrap}.status-open,.status-waiting_client,.status-waiting_office{background:#e6f3fa;color:#145477}.status-closed{background:#e9edf0;color:#50616d}.priority-normal{background:#eef2f5}.priority-important{background:#fff3cd;color:#7a5900}.priority-urgent{background:#fde8e8;color:#a12424}.message-list.professional{padding:22px;max-height:560px;overflow:auto;background:#f7fafc}.message-bubble{max-width:78%;margin:0 0 14px;padding:14px 16px;border-radius:14px;background:#fff;border:1px solid #dce6ed}.message-bubble.own{margin-left:auto;background:#e9f5fb;border-color:#bcd9e8}.message-bubble header{display:flex;justify-content:space-between;gap:16px;font-size:.82rem}.message-bubble p{margin:8px 0 0}.conversation-actions{padding:12px 22px;border-top:1px solid #dce6ed}.message-compose{padding:18px 22px;border-top:1px solid #dce6ed}.conversation-dialog{width:min(620px,calc(100vw - 24px));border:0;border-radius:18px;padding:0;box-shadow:0 24px 70px rgba(0,0,0,.28)}.conversation-dialog::backdrop{background:rgba(10,28,40,.62)}.conversation-create-form{padding:24px;display:grid;gap:16px}.dialog-heading{display:flex;justify-content:space-between;align-items:flex-start}.dialog-close{border:0;background:transparent;font-size:2rem;cursor:pointer}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}.related-document-fields{display:grid;gap:14px}.internal-note-toggle{display:flex!important;flex-direction:row!important;gap:8px;align-items:center;background:#fff7db;padding:10px;border-radius:8px}.conversation-closed-note{text-align:center;padding:10px;background:#e9edf0;border-radius:8px}.button.danger{background:#a33131;color:white}@media(max-width:900px){.communication-shell{grid-template-columns:1fr}.conversation-list{max-height:360px}.conversation-main{min-height:auto}.communication-welcome{min-height:260px}.message-bubble{max-width:92%}.conversation-header{flex-direction:column}.form-grid{grid-template-columns:1fr}}